:root{--canvas: #f3f2f1;--surface: #ffffff;--surface-2: #faf9f8;--ink: #323130;--ink-soft: #605e5c;--ink-faint: #a19f9d;--accent: #0078d4;--accent-deep: #106ebe;--accent-soft: #deecf9;--line: #edebe9;--line-strong: #d2d0ce;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .07);--shadow-md: 0 6px 22px -10px rgba(0, 0, 0, .16), 0 2px 6px rgba(0, 0, 0, .06);--shadow-lg: 0 22px 50px -24px rgba(0, 0, 0, .26), 0 4px 14px rgba(0, 0, 0, .09);--r-sm: 8px;--r-md: 11px;--r-lg: 14px;--font-display: "Cormorant Garamond", Georgia, "Times New Roman", serif;--font-body: "Source Sans 3", system-ui, -apple-system, sans-serif;--measure: 64ch}*,*:before,*:after{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font-body);color:var(--ink);background-color:var(--canvas);background-image:radial-gradient(1100px 600px at 80% -10%,rgba(0,120,212,.06),transparent 60%),radial-gradient(900px 500px at -10% 10%,rgba(0,120,212,.045),transparent 55%);background-attachment:fixed;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;font-size:16px;line-height:1.5}h1,h2,h3,p,figure,dl,dd{margin:0}button{font-family:inherit;cursor:pointer}a{color:inherit;text-decoration:none}code,.mono{font-family:SF Mono,ui-monospace,Cascadia Code,Menlo,monospace;font-size:.85em}::selection{background:var(--accent-soft);color:var(--ink)}.eyebrow,.field__label,.filters__label,.panel__row-label,.who__label,.field__label--micro{font-family:var(--font-body);text-transform:uppercase;letter-spacing:.14em;font-size:.68rem;font-weight:600;color:var(--ink-faint)}.eyebrow{color:var(--accent-deep);margin-bottom:.4rem}.muted{color:var(--ink-faint)}.rule{border:0;border-top:1px solid var(--line);margin:1.25rem 0}.btn{font-family:var(--font-body);font-size:.78rem;font-weight:600;text-transform:uppercase;letter-spacing:.1em;padding:.6rem 1.15rem;border-radius:var(--r-md);border:1px solid transparent;transition:transform .16s ease,box-shadow .16s ease,background .16s ease,border-color .16s ease,color .16s ease,opacity .16s ease}.btn:disabled{opacity:.45;cursor:not-allowed}.btn--small{font-size:.62rem;padding:.22rem .6rem;vertical-align:middle}.btn--gold{background:var(--accent);color:#fff;box-shadow:var(--shadow-sm)}.btn--gold:not(:disabled):hover{background:var(--accent-deep)}.btn--gold:not(:disabled):active{background:var(--accent-deep)}.btn--ghost{background:transparent;color:var(--ink-soft);border-color:var(--line)}.btn--ghost:hover{background:var(--surface);border-color:var(--line-strong);color:var(--ink)}.topbar .btn--ghost{color:#ffffffeb;border-color:#fff6}.topbar .btn--ghost:hover{background:#ffffff24;border-color:#ffffffb3;color:#fff}.btn--quiet{background:var(--surface);color:var(--ink);border-color:var(--line)}.btn--quiet:not(:disabled):hover{border-color:var(--accent);color:var(--accent-deep)}.linkbtn{background:none;border:0;padding:0;color:var(--accent-deep);font-size:.78rem;font-weight:600;text-decoration:underline;text-underline-offset:2px}.linkbtn:hover{color:var(--ink)}.field{display:block}.field__label{display:block;margin-bottom:.5rem}.field__label--micro{margin-bottom:.35rem;font-size:.62rem}.field__input{width:100%;font-family:var(--font-body);font-size:.98rem;color:var(--ink);background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:.65rem .8rem;transition:border-color .16s ease,box-shadow .16s ease,background .16s ease}.field__input--sm{font-size:.9rem;padding:.5rem .65rem}.field__input:focus,.field__input:focus-visible{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px #0078d429;background:var(--surface)}.field__hint{display:block;margin-top:.5rem;font-size:.82rem;color:var(--ink-faint)}.field__hint code{background:var(--accent-soft);padding:.05rem .35rem;border-radius:5px;color:var(--accent-deep)}.select-wrap{position:relative}.select-wrap:after{content:"";position:absolute;right:.85rem;top:50%;width:.46rem;height:.46rem;border-right:1.5px solid var(--ink-soft);border-bottom:1.5px solid var(--ink-soft);transform:translateY(-65%) rotate(45deg);pointer-events:none}.select-wrap--inline:after{right:.7rem}select.field__input{-moz-appearance:none;appearance:none;-webkit-appearance:none;padding-right:2rem;cursor:pointer}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}.shell{min-height:100%;display:flex;flex-direction:column}.topbar{position:sticky;top:0;z-index:20;background:var(--accent);border-bottom:1px solid var(--accent-deep)}.topbar__inner{max-width:1180px;margin:0 auto;padding:.85rem 2rem;display:flex;align-items:center;justify-content:space-between;gap:1rem}.wordmark{display:flex;align-items:center;gap:.6rem;flex-shrink:0;text-decoration:none}.brand-mark{height:34px;width:auto;display:block;flex-shrink:0;transition:transform .4s cubic-bezier(.2,.8,.2,1)}.topbar .brand-mark{filter:brightness(1.22) saturate(1.12) drop-shadow(0 0 1px rgba(255,255,255,.55)) drop-shadow(0 1px 2px rgba(0,0,0,.3))}.wordmark:hover .brand-mark{transform:translateY(-1px) scale(1.03)}.wordmark__text{display:flex;flex-direction:column;line-height:1}.wordmark__brand{font-family:var(--font-display);font-size:1.55rem;font-weight:600;letter-spacing:.16em;line-height:1;color:#fff}.wordmark__tag{font-family:var(--font-body);font-size:.6rem;font-weight:500;letter-spacing:.03em;color:#ffffffd1;margin-top:3px;white-space:nowrap}.topbar__right{display:flex;align-items:center;gap:1.1rem}.who{display:flex;align-items:center;gap:.6rem}.who__avatar{width:2.1rem;height:2.1rem;border-radius:50%;display:grid;place-items:center;background:var(--surface);border:1px solid var(--line);color:var(--accent-deep);font-size:.72rem;font-weight:700;letter-spacing:.04em;box-shadow:var(--shadow-sm)}.who__meta{display:flex;flex-direction:column;line-height:1.2}.who__label{font-size:.6rem}.who__name{font-family:var(--font-display);font-size:.98rem;color:#fff}.topbar .who__label{color:#ffffffb8}.shell__main{flex:1;max-width:1180px;width:100%;margin:0 auto;padding:2.6rem 2rem 5rem}.login{min-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem 1.5rem;position:relative}.login__rule{position:fixed;top:1.1rem;right:1.1rem;bottom:1.1rem;left:1.1rem;border:1px solid var(--line);border-radius:18px;pointer-events:none}.login__card{position:relative;z-index:1;width:100%;max-width:440px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-lg);padding:2.6rem 2.4rem 2.4rem;text-align:center;animation:rise .6s cubic-bezier(.2,.8,.2,1) both}.login__brand{display:flex;flex-direction:column;align-items:center;gap:.45rem;margin-bottom:1.6rem}.login__brand .brand-mark{height:58px;width:auto}.login__brandname{font-family:var(--font-display);font-size:2.4rem;font-weight:600;letter-spacing:.18em;line-height:1;color:var(--ink);padding-left:.18em}.login__brandtag{font-family:var(--font-body);font-size:.78rem;font-weight:500;letter-spacing:.04em;color:var(--ink-soft)}.login__eyebrow{text-transform:uppercase;letter-spacing:.18em;font-size:.66rem;font-weight:600;color:var(--accent-deep);margin-bottom:.5rem}.login__title{font-family:var(--font-display);font-weight:600;font-size:1.35rem;line-height:1.1;letter-spacing:.01em;color:var(--ink-soft);margin-bottom:.4rem}.login__lede{margin:.9rem auto 1.8rem;max-width:34ch;color:var(--ink-soft);font-size:.95rem;line-height:1.55}.login__form{text-align:left;display:flex;flex-direction:column;gap:1.1rem}.login__form .btn{width:100%;padding-top:.7rem;padding-bottom:.7rem}.login__actions{display:flex;gap:.7rem}.login__actions .btn{flex:1}.login__actions .btn--ghost{flex:0 0 auto}.login__error{color:#a14b34;font-size:.88rem;background:#b5743a14;border:1px solid rgba(181,116,58,.2);border-radius:var(--r-sm);padding:.55rem .75rem;margin:-.3rem 0 0}.login__footnote{position:relative;z-index:1;margin-top:2rem;font-family:var(--font-display);font-style:italic;font-size:.95rem;color:var(--ink-faint);text-align:center;max-width:40ch}.queue__head{display:flex;align-items:flex-end;justify-content:space-between;gap:1rem;margin-bottom:1.6rem}.queue__title{font-family:var(--font-display);font-weight:500;font-size:2.3rem;line-height:1.05;letter-spacing:.004em}.queue__count{font-family:var(--font-display);font-style:italic;color:var(--ink-soft);font-size:1.05rem;white-space:nowrap}.filters{display:flex;flex-direction:column;gap:1rem}.filters__row{display:flex;align-items:flex-end;gap:1.6rem;flex-wrap:wrap}.filters__group{display:flex;flex-direction:column;gap:.55rem}.filters__group .select-wrap{min-width:11rem}.pills{display:flex;flex-wrap:wrap;gap:.45rem}.pill{font-family:var(--font-body);font-size:.8rem;font-weight:500;color:var(--ink-soft);background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:.4rem .85rem;transition:all .16s ease;display:inline-flex;align-items:center;gap:.45rem}.pill:hover{border-color:var(--accent);color:var(--ink)}.pill.is-active{background:var(--ink);border-color:var(--ink);color:var(--surface)}.pill--toggle .pill__check{width:.85rem;height:.85rem;border-radius:4px;border:1.5px solid var(--ink-faint);display:inline-grid;place-items:center;transition:all .16s ease}.pill--toggle.is-active .pill__check{background:var(--surface);border-color:var(--surface);position:relative}.pill--toggle.is-active .pill__check:after{content:"";width:.28rem;height:.5rem;border-right:2px solid var(--ink);border-bottom:2px solid var(--ink);transform:rotate(45deg) translate(-1px,-1px)}.cases{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.7rem}.case-row{border-radius:var(--r-lg)}.case-row__btn{width:100%;text-align:left;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:1.05rem 1.3rem;display:grid;grid-template-columns:1fr auto;gap:.5rem 1.5rem;align-items:center;box-shadow:var(--shadow-sm);transition:transform .18s cubic-bezier(.2,.8,.2,1),box-shadow .18s ease,border-color .18s ease}.case-row__btn:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:var(--line-strong)}.case-row__btn:hover .case-row__subject{color:var(--accent-deep)}.case-row__subject{font-family:var(--font-display);font-weight:500;font-size:1.18rem;line-height:1.2;transition:color .16s ease}.case-row__contact{margin-top:.25rem;font-size:.9rem;color:var(--ink-soft)}.case-row__contact-name{font-weight:600;color:var(--ink)}.case-row__contact-email{color:var(--ink-faint)}.case-row__meta{display:flex;align-items:center;gap:1rem;justify-self:end}.case-row__owner{font-size:.86rem;color:var(--ink-soft);min-width:6.5rem;text-align:right}.case-row__followup{display:inline-flex;align-items:center;gap:.35rem;font-size:.8rem;color:var(--accent-deep);min-width:5rem;justify-content:flex-end}.case-row__followup--empty{min-width:5rem}.case-row--skeleton{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:1.2rem 1.3rem}.skeleton{background:linear-gradient(90deg,#2624200d,#26242017,#2624200d);background-size:200% 100%;animation:shimmer 1.4s ease-in-out infinite;border-radius:6px}.skeleton--title{height:1.1rem;width:45%;margin-bottom:.7rem}.skeleton--line{height:.8rem;width:28%}.status-badge{display:inline-flex;align-items:center;gap:.4rem;font-size:.74rem;font-weight:600;letter-spacing:.02em;color:var(--badge);background:color-mix(in srgb,var(--badge) 10%,var(--surface));border:1px solid color-mix(in srgb,var(--badge) 28%,transparent);border-radius:999px;padding:.25rem .65rem .25rem .55rem;white-space:nowrap}.status-badge__dot{width:.42rem;height:.42rem;border-radius:50%;background:var(--badge)}.status-dot{display:inline-block;width:.5rem;height:.5rem;border-radius:50%}.chip{display:inline-flex;align-items:center;font-size:.74rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--ink-soft);background:var(--surface-2);border:1px solid var(--line);border-radius:7px;padding:.22rem .55rem;white-space:nowrap}.chip--muted{color:var(--ink-faint);font-style:italic;text-transform:none;letter-spacing:0;font-weight:400;font-family:var(--font-display)}.chip-row{display:flex;flex-wrap:wrap;gap:.35rem}.empty{text-align:center;padding:3.5rem 1rem 2rem;display:flex;flex-direction:column;align-items:center}.empty__mark{color:var(--accent-soft);margin-bottom:1rem;opacity:.85}.empty__title{font-family:var(--font-display);font-weight:500;font-size:1.55rem}.empty__body{margin:.7rem auto 1.4rem;max-width:42ch;color:var(--ink-soft);line-height:1.55}.backlink{display:inline-flex;align-items:center;gap:.4rem;color:var(--ink-soft);font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.08em;margin-bottom:1.5rem;transition:color .16s ease,gap .16s ease}.backlink:hover{color:var(--accent-deep);gap:.55rem}.detail__loading{font-family:var(--font-display);font-style:italic;color:var(--ink-soft);font-size:1.1rem;padding:3rem 0}.detail__head{display:flex;align-items:flex-start;justify-content:space-between;gap:1.5rem;padding-bottom:1.4rem;border-bottom:1px solid var(--line);margin-bottom:1.8rem}.detail__subject{font-family:var(--font-display);font-weight:500;font-size:2.05rem;line-height:1.1;letter-spacing:.004em;max-width:22ch}.detail__sub{margin-top:.55rem;font-size:.98rem;color:var(--ink)}.detail__head-meta{display:flex;flex-direction:column;align-items:flex-end;gap:.5rem;white-space:nowrap}.detail__owner-line{font-family:var(--font-display);font-style:italic;color:var(--ink-soft);font-size:.95rem}.detail__grid{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:2.4rem;align-items:start}.detail__main{display:flex;flex-direction:column;gap:1.8rem;min-width:0}.panel-head{display:flex;align-items:baseline;justify-content:space-between;gap:1rem;margin-bottom:1rem;padding-bottom:.5rem;border-bottom:1px solid var(--line)}.panel-head__title{font-family:var(--font-display);font-weight:500;font-size:1.3rem}.panel-head__count{font-size:.72rem;text-transform:uppercase;letter-spacing:.1em;color:var(--ink-faint);font-weight:600}.thread__list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:1.2rem}.thread__empty,.notes__empty{color:var(--ink-soft);font-family:var(--font-display);font-style:italic;padding:.5rem 0 .8rem}.letter{display:grid;grid-template-columns:auto 1fr;gap:.9rem}.letter__gutter{padding-top:.2rem}.letter__avatar{width:2.1rem;height:2.1rem;border-radius:50%;display:grid;place-items:center;font-size:.7rem;font-weight:700;letter-spacing:.03em;border:1px solid var(--line)}.letter--in .letter__avatar{background:var(--surface);color:var(--ink-soft)}.letter--out .letter__avatar{background:var(--accent-soft);color:var(--accent-deep);border-color:color-mix(in srgb,var(--accent) 30%,transparent)}.letter__body{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:1.15rem 1.35rem 1.25rem;box-shadow:var(--shadow-sm)}.letter--out .letter__body{background:linear-gradient(180deg,#fffdf6,#fdf7ea);border-color:color-mix(in srgb,var(--accent) 22%,var(--line))}.letter__head{display:flex;align-items:baseline;justify-content:space-between;gap:1rem;flex-wrap:wrap}.letter__sender{font-family:var(--font-display);font-weight:600;font-size:1.02rem}.letter__tag{margin-left:.55rem;font-size:.62rem;text-transform:uppercase;letter-spacing:.1em;font-weight:700;padding:.1rem .4rem;border-radius:5px;vertical-align:middle}.letter__tag--in{background:#5b6b7a21;color:#4d5a67}.letter__tag--out{background:#5e8b6a29;color:#4a7257}.letter__date{font-size:.82rem;color:var(--ink-faint)}.letter__subject{margin-top:.5rem;font-family:var(--font-display);font-style:italic;color:var(--ink-soft);font-size:.95rem}.letter__text{margin-top:.8rem;max-width:var(--measure);font-size:1rem;line-height:1.68;color:var(--ink)}.letter__text p+p{margin-top:.85rem}.composer__input,.notes__input{width:100%;resize:vertical;font-family:var(--font-body);font-size:1rem;line-height:1.6;color:var(--ink);background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:.85rem 1rem;transition:border-color .16s ease,box-shadow .16s ease}.composer__input:focus,.notes__input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px #0078d429}.composer__footer{display:flex;align-items:center;justify-content:space-between;gap:1rem;margin-top:.9rem}.composer__saved{font-size:.74rem;text-transform:uppercase;letter-spacing:.08em;font-weight:600;color:#4a7257;animation:fade .3s ease}.composer__error{margin-top:.6rem;color:#a14b34;font-size:.86rem}.composer__recipients{margin:-.4rem 0 .7rem;display:flex;flex-direction:column;gap:.4rem}.composer__to{font-size:.85rem;color:var(--ink-soft)}.composer__to-label{text-transform:uppercase;letter-spacing:.06em;font-size:.7rem;font-weight:600;color:var(--ink-faint);margin-right:.15rem}.composer__cc{display:flex;align-items:center;gap:.4rem}.composer__cc-input{flex:1;min-width:0;font-family:var(--font-body);font-size:.85rem;color:var(--ink);background:var(--surface-2);border:1px solid var(--line);border-radius:var(--r-sm);padding:.32rem .55rem;transition:border-color .14s ease,background .14s ease}.composer__cc-input:focus{outline:none;border-color:var(--accent);background:var(--surface)}.composer__cc-input::placeholder{color:var(--ink-faint)}.composer__close{background:none;border:none;font-size:1.3rem;line-height:1;color:var(--ink-soft);padding:.1rem .3rem;border-radius:var(--r-sm);cursor:pointer;transition:color .14s ease,background .14s ease}.composer__close:hover{color:var(--ink);background:var(--surface-2)}.check{display:inline-flex;align-items:center;gap:.55rem;cursor:pointer;font-size:.92rem;color:var(--ink-soft)}.check input{position:absolute;opacity:0;width:0;height:0}.check__box{width:1.1rem;height:1.1rem;border-radius:5px;border:1.5px solid var(--line-strong);background:var(--surface);display:inline-grid;place-items:center;transition:all .16s ease}.check input:checked+.check__box{background:var(--accent);border-color:var(--accent)}.check input:checked+.check__box:after{content:"";width:.3rem;height:.55rem;border-right:2px solid #ffffff;border-bottom:2px solid #ffffff;transform:rotate(45deg) translate(-.5px,-1px)}.check input:focus-visible+.check__box{box-shadow:0 0 0 3px #0078d440}.notes__list{list-style:none;margin:0 0 1.2rem;padding:0;display:flex;flex-direction:column;gap:.9rem}.note{display:grid;grid-template-columns:auto 1fr;gap:.7rem;background:var(--surface-2);border:1px solid var(--line);border-left:2px solid var(--accent-soft);border-radius:var(--r-md);padding:.8rem .95rem}.note__avatar{width:1.7rem;height:1.7rem;border-radius:50%;display:grid;place-items:center;font-size:.62rem;font-weight:700;background:var(--surface);border:1px solid var(--line);color:var(--ink-soft)}.note__head{display:flex;align-items:baseline;justify-content:space-between;gap:.8rem}.note__author{font-weight:600;font-size:.9rem}.note__date{font-size:.76rem;color:var(--ink-faint)}.note__text{margin-top:.25rem;font-size:.95rem;line-height:1.55;color:var(--ink);white-space:pre-wrap}.notes__form{display:flex;flex-direction:column;gap:.7rem}.notes__actions{display:flex;justify-content:flex-end}.detail__side{position:sticky;top:5.5rem}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-md);padding:1.3rem 1.35rem 1.5rem}.panel__head{display:flex;align-items:center;justify-content:space-between;padding-bottom:.9rem;margin-bottom:.4rem;border-bottom:1px solid var(--line)}.panel__title{font-family:var(--font-display);font-weight:500;font-size:1.2rem}.panel__row{display:grid;grid-template-columns:5.2rem 1fr;align-items:center;gap:.7rem;padding:.7rem 0;border-bottom:1px solid var(--line);transition:opacity .2s ease}.panel__row.is-saving{opacity:.6}.panel__row-label{letter-spacing:.1em}.panel__rule{border:0;border-top:1px solid var(--line);margin:1rem 0 .4rem}.panel__field{padding:.8rem 0 .2rem}.panel__followup{display:flex;align-items:center;gap:.7rem}.panel__followup .field__input{flex:1}.panel__hint{margin-top:.45rem;font-size:.8rem;color:var(--ink-faint);font-style:italic;font-family:var(--font-display)}.panel__facts{margin-top:.9rem;display:flex;flex-direction:column;gap:.55rem}.panel__facts div{display:flex;align-items:baseline;justify-content:space-between;gap:1rem}.panel__facts dt{font-size:.66rem;text-transform:uppercase;letter-spacing:.1em;color:var(--ink-faint);font-weight:600}.panel__facts dd{font-size:.85rem;color:var(--ink-soft);text-align:right}.save-ind{font-size:.64rem;text-transform:uppercase;letter-spacing:.1em;font-weight:700;display:inline-flex;align-items:center;gap:.35rem}.save-ind:before{content:"";width:.42rem;height:.42rem;border-radius:50%}.save-ind--ok{color:var(--ink-faint)}.save-ind--ok:before{background:#7e8a77}.save-ind--busy{color:var(--accent-deep)}.save-ind--busy:before{background:var(--accent);animation:pulse 1s ease-in-out infinite}.save-ind--err{color:#a14b34}.save-ind--err:before{background:#a14b34}.switch{display:inline-flex;align-items:center;gap:.6rem;cursor:pointer}.switch input{position:absolute;opacity:0;width:0;height:0}.switch__track{width:2.3rem;height:1.3rem;border-radius:999px;background:var(--surface-2);border:1px solid var(--line-strong);position:relative;transition:all .18s ease}.switch__thumb{position:absolute;top:1px;left:1px;width:1.1rem;height:1.1rem;border-radius:50%;background:var(--surface);box-shadow:var(--shadow-sm);transition:transform .18s cubic-bezier(.2,.8,.2,1)}.switch input:checked+.switch__track{background:var(--accent);border-color:var(--accent)}.switch input:checked+.switch__track .switch__thumb{transform:translate(1rem)}.switch input:focus-visible+.switch__track{box-shadow:0 0 0 3px #0078d440}.switch__label{font-size:.88rem;color:var(--ink-soft)}.topnav{display:flex;align-items:center;gap:.35rem;margin:0 auto 0 1.5rem}.topnav__link{font-size:.78rem;font-weight:600;text-transform:uppercase;letter-spacing:.1em;color:#ffffffd1;padding:.4rem .75rem;border-radius:999px;border:1px solid transparent;transition:color .16s ease,background .16s ease,border-color .16s ease}.topnav__link.is-active{color:#fff;background:#ffffff38;border-color:transparent}.queue__head-right,.dash__head-right{display:flex;align-items:center;gap:1.25rem}.queue__navlink{display:inline-flex;align-items:center;gap:.4rem;font-size:.78rem;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--accent-deep);transition:gap .16s ease,color .16s ease}.queue__navlink:hover{color:var(--ink);gap:.55rem}.queue__drill{display:flex;align-items:center;gap:1rem;margin-bottom:1.1rem;padding:.6rem .9rem;background:color-mix(in srgb,var(--accent) 7%,var(--surface));border:1px solid color-mix(in srgb,var(--accent) 22%,transparent);border-radius:var(--r-md)}.queue__drill-label{font-family:var(--font-display);font-style:italic;color:var(--ink-soft);font-size:.95rem}.dash__head{display:flex;align-items:flex-end;justify-content:space-between;gap:1rem;margin-bottom:1.1rem}.dash__title{font-family:var(--font-display);font-weight:500;font-size:2.3rem;line-height:1.05;letter-spacing:.004em}.dash__generated{font-family:var(--font-display);font-style:italic;color:var(--ink-faint);font-size:.92rem;white-space:nowrap}.dash__grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1.3rem;align-items:start}.tile{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:1.4rem 1.5rem 1.6rem;display:flex;flex-direction:column;min-height:12rem}.tile--wide{grid-column:1 / -1}a.tile,.tile--metric{transition:transform .18s cubic-bezier(.2,.8,.2,1),box-shadow .18s ease,border-color .18s ease}a.tile:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:var(--line-strong)}.tile__head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;padding-bottom:.9rem;margin-bottom:1rem;border-bottom:1px solid var(--line)}.tile__eyebrow{font-family:var(--font-body);text-transform:uppercase;letter-spacing:.14em;font-size:.62rem;font-weight:600;color:var(--accent-deep);margin-bottom:.35rem}.tile__title{font-family:var(--font-display);font-weight:500;font-size:1.3rem;line-height:1.15}.tile__total{font-family:var(--font-display);font-size:1.6rem;font-weight:500;color:var(--ink-soft);line-height:1}.tile__empty,.tile__caption{color:var(--ink-soft);font-size:.92rem;line-height:1.5}.tile__empty{font-family:var(--font-display);font-style:italic;margin-top:.4rem}.tile__caption{margin-top:.4rem}.bignum{font-family:var(--font-display);font-weight:500;font-size:4rem;line-height:1;color:var(--ink);letter-spacing:-.01em;margin-top:.4rem}.bignum--muted{color:var(--ink-faint)}.statbars{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.55rem}.statbar{display:grid;grid-template-columns:8.5rem 1fr 2.2rem;align-items:center;gap:.9rem;padding:.35rem .5rem;border-radius:var(--r-sm);transition:background .14s ease}.statbar:hover{background:var(--surface-2)}.statbar:hover .statbar__count{color:var(--accent-deep)}.statbar__label{font-size:.9rem;color:var(--ink-soft)}.statbar__track{height:.7rem;border-radius:999px;background:var(--surface-2);border:1px solid var(--line);overflow:hidden}.statbar__fill{display:block;height:100%;border-radius:999px;min-width:2px;opacity:.85;transition:width .4s cubic-bezier(.2,.8,.2,1)}.statbar__count{font-family:var(--font-display);font-size:1.1rem;color:var(--ink);text-align:right}.followups{display:grid;grid-template-columns:1fr 1fr;gap:.9rem;margin-top:.5rem}.followups__half{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:.3rem;padding:1rem .8rem;border-radius:var(--r-md);background:var(--surface-2);border:1px solid var(--line);transition:transform .16s ease,border-color .16s ease,background .16s ease}.followups__half:hover{transform:translateY(-1px);border-color:var(--line-strong)}.followups__half--alert{background:linear-gradient(180deg,#fff7e6,#fdeccb);border-color:color-mix(in srgb,var(--accent) 38%,transparent)}.followups__num{font-family:var(--font-display);font-weight:500;font-size:2.6rem;line-height:1;color:var(--ink)}.followups__half--alert .followups__num{color:var(--accent-deep)}.followups__lbl{font-size:.68rem;text-transform:uppercase;letter-spacing:.1em;font-weight:600;color:var(--ink-soft)}.followups__half--alert .followups__lbl{color:var(--accent-deep)}.ownerload{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.35rem}.ownerload__row{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.55rem .6rem;border-radius:var(--r-sm);transition:background .14s ease}.ownerload__row:hover{background:var(--surface-2)}.ownerload__who{display:inline-flex;align-items:center;gap:.7rem;min-width:0}.ownerload__avatar{width:1.9rem;height:1.9rem;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;background:var(--surface-2);border:1px solid var(--line);color:var(--accent-deep);font-size:.66rem;font-weight:700;letter-spacing:.03em}.ownerload__avatar--empty{color:var(--ink-faint);font-style:normal}.ownerload__name{font-size:.95rem;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ownerload__counts{display:inline-flex;align-items:baseline;gap:.7rem;flex:0 0 auto}.ownerload__open{font-family:var(--font-display);font-size:1.02rem;color:var(--ink)}.ownerload__pending{font-size:.74rem;text-transform:uppercase;letter-spacing:.06em;font-weight:600;color:var(--accent-deep);background:color-mix(in srgb,var(--accent) 10%,var(--surface));border:1px solid color-mix(in srgb,var(--accent) 24%,transparent);border-radius:999px;padding:.12rem .5rem}.tile--skeleton .skeleton{margin-bottom:.8rem}.stagger{animation:rise .5s cubic-bezier(.2,.8,.2,1) both}@keyframes rise{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes fade{0%{opacity:0}to{opacity:1}}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.35}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.001ms!important;animation-iteration-count:1!important;transition-duration:.001ms!important}}@media(max-width:920px){.detail__grid{grid-template-columns:1fr}.detail__side{position:static;order:-1}}@media(max-width:720px){.shell__main{padding:1.8rem 1.2rem 4rem}.topbar__inner{padding:.75rem 1.2rem}.case-row__btn{grid-template-columns:1fr}.case-row__meta{justify-self:start;flex-wrap:wrap;gap:.6rem}.case-row__owner,.case-row__followup{min-width:0;text-align:left}.who__meta{display:none}.queue__title,.dash__title{font-size:1.9rem}.dash__grid{grid-template-columns:1fr}.topnav{margin:0 auto 0 .5rem;gap:.15rem}.topnav__link{padding:.35rem .55rem;letter-spacing:.06em}.statbar{grid-template-columns:6.5rem 1fr 1.8rem;gap:.6rem}.detail__head{flex-direction:column}.detail__head-meta{align-items:flex-start}}.btn--google{display:inline-flex;align-items:center;justify-content:center;gap:.7rem;background:#fff;color:#3c4043;border-color:var(--line-strong);text-transform:none;letter-spacing:.01em;font-size:.92rem;box-shadow:var(--shadow-sm)}.btn--google:not(:disabled):hover{transform:translateY(-1px);box-shadow:var(--shadow-md);border-color:var(--accent)}.btn--google svg{flex:0 0 auto}.login__hint{text-align:center;margin-top:-.2rem}.gate{min-height:100%;display:flex;align-items:center;justify-content:center;padding:3rem 1.5rem}.gate__card{width:100%;max-width:480px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-lg);padding:2.6rem 2.4rem 2.4rem;animation:rise .6s cubic-bezier(.2,.8,.2,1) both}.gate__card--center{text-align:center}.gate__star{color:var(--accent);display:grid;place-items:center;margin-bottom:1rem}.gate__star .brand-mark{height:44px;width:auto}.gate__eyebrow{text-transform:uppercase;letter-spacing:.18em;font-size:.66rem;font-weight:600;color:var(--accent-deep);margin-bottom:.45rem;text-align:center}.gate__title{font-family:var(--font-display);font-weight:500;font-size:1.6rem;line-height:1.15;text-align:center}.gate__lede{margin:.85rem auto 1.6rem;max-width:42ch;color:var(--ink-soft);font-size:.95rem;line-height:1.55;text-align:center}.gate__form{display:flex;flex-direction:column;gap:1.05rem}.gate__actions{display:flex;gap:.7rem}.gate__actions .btn{flex:1}.gate__actions .btn--ghost{flex:0 0 auto}.gate__actions--center{justify-content:center}.topnav{display:flex;align-items:center;gap:.4rem;margin-right:.4rem}.topnav__link{font-size:.74rem;font-weight:600;text-transform:uppercase;letter-spacing:.1em;color:#ffffffd1;padding:.45rem .7rem;border-radius:var(--r-sm);border:1px solid transparent}.topnav__link:hover{color:#fff;background:#ffffff24}.topnav__link.is-active{color:#fff;border-color:transparent;background:#ffffff38}.approvals{max-width:760px;margin:0 auto;padding:2rem 1.25rem 3rem}.approvals__head{margin-bottom:1.6rem}.approvals__title{font-family:var(--font-display);font-weight:500;font-size:1.9rem;line-height:1.1;margin-top:.15rem}.approvals__sub{margin-top:.5rem;color:var(--ink-soft);font-size:.95rem;max-width:56ch}.approvals__muted{color:var(--ink-faint);font-style:italic;padding:2rem 0}.approvals__list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.85rem}.reqcard{display:flex;gap:.9rem;align-items:flex-start;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-sm);padding:1rem 1.1rem}.reqcard__avatar{flex:0 0 auto;width:2.4rem;height:2.4rem;border-radius:50%;display:grid;place-items:center;background:var(--surface-2);border:1px solid var(--accent-soft);color:var(--accent-deep);font-weight:700;font-size:.8rem}.reqcard__body{flex:1 1 auto;min-width:0}.reqcard__head{display:flex;align-items:baseline;justify-content:space-between;gap:.8rem}.reqcard__name{font-weight:600;color:var(--ink)}.reqcard__date{font-size:.78rem;color:var(--ink-faint);white-space:nowrap}.reqcard__email{font-size:.85rem;color:var(--ink-soft);margin-top:.1rem}.reqcard__office{font-size:.85rem;color:var(--ink-soft);margin-top:.35rem}.reqcard__note{font-family:var(--font-display);font-style:italic;color:var(--ink-soft);margin-top:.4rem;font-size:.92rem}.reqcard__actions{flex:0 0 auto;display:flex;flex-direction:column;gap:.5rem}.staff__add{display:flex;gap:.5rem;flex-wrap:wrap;margin-bottom:1rem}.splash{min-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1rem;padding:3rem 1.5rem;color:var(--accent)}.splash__star{animation:pulse 2.4s ease-in-out infinite}.splash__star .brand-mark{height:50px;width:auto}.splash__label{font-family:var(--font-display);font-size:1.15rem;color:var(--ink-soft)}.splash__detail{color:#a14b34;font-size:.9rem;max-width:44ch;text-align:center}@keyframes pulse{0%,to{opacity:.5}50%{opacity:1}}@media(max-width:560px){.reqcard{flex-wrap:wrap}.reqcard__actions{flex-direction:row;width:100%}.reqcard__actions .btn{flex:1}}.ingest{max-width:880px;margin:0 auto}.ingest__head{margin-bottom:1.2rem}.ingest__title{font-family:var(--font-display);font-size:2rem;font-weight:500;letter-spacing:-.01em;margin:.1rem 0 .5rem;color:var(--ink)}.ingest__lede{color:var(--ink-soft);max-width:60ch;line-height:1.55;margin:0}.ingest__primary{margin-bottom:2.6rem}.dropzone{display:flex;flex-direction:column;align-items:center;text-align:center;gap:.5rem;padding:2.6rem 1.5rem;border:1.5px dashed var(--line-strong);border-radius:var(--r-lg);background:radial-gradient(120% 100% at 50% 0%,var(--surface) 0%,var(--surface-2) 100%);cursor:pointer;transition:border-color .18s ease,background .18s ease,transform .18s ease,box-shadow .18s ease}.dropzone:hover{border-color:var(--accent);box-shadow:var(--shadow-md)}.dropzone:focus-visible{outline:2px solid var(--accent);outline-offset:3px}.dropzone--over{border-color:var(--accent);border-style:solid;background:var(--surface);transform:scale(1.005);box-shadow:var(--shadow-lg)}.dropzone--busy{cursor:progress;opacity:.85}.dropzone__mark{color:var(--accent);opacity:.9;margin-bottom:.2rem}.dropzone__lead{font-family:var(--font-display);font-size:1.18rem;color:var(--ink);margin:0}.dropzone__sub{color:var(--ink-soft);font-size:.92rem;max-width:48ch;line-height:1.5;margin:0}.dropzone__sub code,.method code,.steps code{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.86em;background:var(--accent-soft);color:var(--accent-deep);padding:.05em .36em;border-radius:5px}.dropzone__actions{display:flex;align-items:center;gap:.7rem;flex-wrap:wrap;margin-top:.8rem}.dropzone__actions-hint{font-size:.86rem;color:var(--ink-soft)}.dropzone__note{margin:.7rem 0 0;font-size:.9rem;color:var(--ink-soft)}.dropzone__note--error{color:#a5402f}.importsum{margin-top:1.3rem;border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);box-shadow:var(--shadow-sm);overflow:hidden}.importsum__counts{display:flex;gap:1.4rem;margin:0;padding:.85rem 1.1rem;list-style:none;border-bottom:1px solid var(--line);background:var(--surface-2);font-size:.9rem;color:var(--ink-soft)}.importsum__num{font-family:var(--font-display);font-size:1.15rem;color:var(--ink);margin-right:.15rem}.importsum__stat--created .importsum__num{color:var(--accent-deep)}.importsum__stat--error .importsum__num{color:#a5402f}.importsum__list{margin:0;padding:.3rem 0;list-style:none;max-height:280px;overflow-y:auto}.importrow{display:grid;grid-template-columns:92px minmax(0,1fr) minmax(0,1.4fr);align-items:baseline;gap:.7rem;padding:.4rem 1.1rem;font-size:.9rem}.importrow__tag{font-size:.72rem;text-transform:uppercase;letter-spacing:.05em;font-weight:600;color:var(--ink-faint)}.importrow--created .importrow__tag{color:var(--accent-deep)}.importrow--error .importrow__tag{color:#a5402f}.importrow__name{color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.importrow__detail{color:var(--ink-soft);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.methods__title{font-family:var(--font-display);font-size:1.4rem;font-weight:500;margin:0 0 .3rem;color:var(--ink)}.methods__sub{color:var(--ink-soft);margin:0 0 1.1rem;max-width:62ch;line-height:1.5}.method{border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);box-shadow:var(--shadow-sm);margin-bottom:.7rem;overflow:hidden}.method[open]{box-shadow:var(--shadow-md)}.method--nested{margin-top:.9rem;background:var(--surface-2, var(--surface));box-shadow:none}.method--nested .method__body{padding-left:1.1rem}.method__summary{display:flex;align-items:center;gap:.9rem;padding:.95rem 1.1rem;cursor:pointer;list-style:none}.method__summary::-webkit-details-marker{display:none}.method__badge{flex:none;width:26px;height:26px;display:grid;place-items:center;border-radius:50%;background:var(--accent-soft);color:var(--accent-deep);font-family:var(--font-display);font-size:.92rem}.method__heading{display:flex;flex-direction:column;gap:.1rem;flex:1;min-width:0}.method__name{font-weight:600;color:var(--ink)}.method__blurb{font-size:.86rem;color:var(--ink-soft)}.method__chev{flex:none;color:var(--ink-faint);transition:transform .18s ease}.method[open] .method__chev{transform:rotate(180deg)}.method__body{padding:.2rem 1.1rem 1.1rem 3rem}.steps{margin:.3rem 0 .6rem;padding-left:1.1rem;color:var(--ink);line-height:1.55}.steps li{margin:.2rem 0}.method__actions{display:flex;align-items:center;gap:.8rem;margin-top:.7rem;flex-wrap:wrap}.method__err{color:#a5402f;font-size:.86rem}.method__foot{margin:.7rem 0 0;font-size:.86rem;color:var(--ink-soft);line-height:1.5}.method__foot--warn{border-left:2px solid var(--accent);padding-left:.7rem}.cmd{display:flex;align-items:center;gap:.6rem;background:#2b2924;border-radius:var(--r-sm);padding:.55rem .7rem .55rem .85rem;margin:.4rem 0}.cmd__text{flex:1;min-width:0;font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.84rem;color:#f3ead7;overflow-x:auto;white-space:nowrap}.cmd__copy{flex:none;border:1px solid rgba(243,234,215,.25);background:transparent;color:#f3ead7;font-size:.76rem;padding:.2rem .6rem;border-radius:6px;cursor:pointer;transition:background .15s ease}.cmd__copy:hover{background:#f3ead71f}.devapi{margin-top:1.6rem}.method__badge--code{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.74rem;font-weight:600;letter-spacing:-.04em}.apispec__h{font-family:var(--font-display);font-size:.78rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-soft);margin:1.1rem 0 .4rem}.apispec__h:first-child{margin-top:.2rem}.apispec__table{width:100%;border-collapse:collapse;font-size:.84rem;margin:.2rem 0 .3rem}.apispec__table th{text-align:left;font-weight:600;color:var(--ink-soft);border-bottom:1px solid var(--line);padding:.35rem .6rem .35rem 0}.apispec__table td{vertical-align:top;color:var(--ink);border-bottom:1px solid var(--line);padding:.4rem .6rem .4rem 0;line-height:1.45}.apispec__table th:nth-child(3),.apispec__table td:nth-child(3){text-align:center;white-space:nowrap}.apispec__table code{white-space:nowrap}.codeblock{position:relative;background:#2b2924;border-radius:var(--r-sm);margin:.4rem 0}.codeblock__text{margin:0;padding:.75rem .85rem;font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.82rem;line-height:1.5;color:#f3ead7;overflow-x:auto;white-space:pre}.codeblock__copy{position:absolute;top:.5rem;right:.5rem;border:1px solid rgba(243,234,215,.25);background:#2b2924;color:#f3ead7;font-size:.76rem;padding:.2rem .6rem;border-radius:6px;cursor:pointer;transition:background .15s ease}.codeblock__copy:hover{background:#f3ead71f}.runbook{color:var(--ink);font-size:.9rem;line-height:1.6}.runbook>:first-child{margin-top:0}.runbook h1{font-family:var(--font-display);font-size:1.18rem;font-weight:600;color:var(--ink);margin:0 0 .5rem;line-height:1.3}.runbook h2{font-family:var(--font-display);font-size:1rem;font-weight:600;color:var(--ink);margin:1.4rem 0 .45rem;padding-top:1.4rem;border-top:1px solid var(--line)}.runbook h3{font-size:.82rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-soft);margin:1rem 0 .35rem}.runbook p{margin:.55rem 0}.runbook ul,.runbook ol{margin:.45rem 0;padding-left:1.3rem;line-height:1.55}.runbook li{margin:.28rem 0}.runbook strong{font-weight:600;color:var(--ink)}.runbook a{color:var(--accent-deep)}.runbook :not(pre)>code{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.84em;background:var(--accent-soft);color:var(--ink);padding:.08em .34em;border-radius:5px}.runbook pre{margin:.55rem 0;padding:.75rem .85rem;background:#2b2924;border-radius:var(--r-sm);overflow-x:auto}.runbook pre code{font-family:ui-monospace,SF Mono,Menlo,Consolas,monospace;font-size:.82rem;line-height:1.5;background:none;padding:0;color:#f3ead7;white-space:pre}.runbook table{width:100%;border-collapse:collapse;font-size:.84rem;margin:.6rem 0}.runbook th{text-align:left;font-weight:600;color:var(--ink-soft);border-bottom:1px solid var(--line);padding:.4rem .7rem .4rem 0;vertical-align:top}.runbook td{vertical-align:top;color:var(--ink);border-bottom:1px solid var(--line);padding:.45rem .7rem .45rem 0;line-height:1.45}.runbook td code{white-space:nowrap}@media(max-width:620px){.importrow{grid-template-columns:78px 1fr}.importrow__detail{display:none}.method__body{padding-left:1.1rem}}.logcase{max-width:760px;margin:0 auto}.logcase__head{margin-bottom:1.2rem}.logcase__title{font-family:var(--font-display);font-size:2rem;font-weight:500;letter-spacing:-.01em;margin:.1rem 0 .5rem;color:var(--ink)}.logcase__lede{color:var(--ink-soft);max-width:60ch;line-height:1.55;margin:0}.logcase__form{display:flex;flex-direction:column;gap:1.1rem}.logcase__group{border:0;margin:0;padding:0;display:flex;flex-direction:column;gap:1.1rem}.logcase__group:disabled{opacity:.6}.logcase__row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.logcase__row--three{grid-template-columns:1fr 1fr 1fr}.field__req{color:var(--accent-deep);font-weight:600}.logcase__actions{display:flex;justify-content:flex-end;gap:.6rem;margin-top:.4rem}@media(max-width:620px){.logcase__row,.logcase__row--three{grid-template-columns:1fr}}.login__divider{display:flex;align-items:center;gap:.75rem;color:var(--ink-faint);font-size:.8rem;text-transform:uppercase;letter-spacing:.08em}.login__divider:before,.login__divider:after{content:"";flex:1;height:1px;background:var(--line)}.login__switch{font-size:.9rem;color:var(--ink-soft);text-align:center}.login__link{background:none;border:none;padding:0;font:inherit;color:var(--accent-deep);cursor:pointer;text-decoration:underline}.login__link:disabled{cursor:not-allowed;opacity:.6}.login__info{color:var(--ink-soft);font-size:.88rem;background:#3a7a5a14;border:1px solid rgba(58,122,90,.2);border-radius:var(--r-sm);padding:.55rem .75rem;margin:-.3rem 0 0}.review-banner{margin-top:.75rem;padding:.65rem .85rem;border-left:3px solid var(--accent);background:#0078d412;border-radius:0 var(--r-sm) var(--r-sm) 0;display:flex;flex-direction:column;gap:.5rem}.review-banner__label{font-size:.82rem;color:var(--ink-soft)}.review-banner__actions{display:flex;gap:.5rem;flex-wrap:wrap}.review-strip{margin-bottom:1rem;padding:.7rem 1rem;border-left:3px solid var(--accent);background:#0078d40f;border-radius:0 var(--r-sm) var(--r-sm) 0;font-size:.88rem;color:var(--ink-soft)}.review-strip ul{margin:.4rem 0 0;padding-left:1.1rem}.review-strip li{margin:.15rem 0}.review-strip a{color:var(--accent-deep);text-decoration:underline}.inbox{display:flex;flex-direction:column;margin:-2.6rem -2rem -5rem;min-height:calc(100vh - 56px)}.inbox__toolbar{display:flex;align-items:center;gap:.75rem;flex-wrap:wrap;padding:.6rem 1rem;background:var(--surface);border-bottom:1px solid var(--line);flex-shrink:0;position:sticky;top:0;z-index:10}.inbox__compose,.inbox__addcase{display:inline-flex;align-items:center;gap:.45rem;flex-shrink:0;text-decoration:none}.inbox__title{font-family:var(--font-display);font-weight:500;font-size:1.35rem;line-height:1;letter-spacing:.004em;color:var(--ink);flex-shrink:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inbox__filters{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap;flex-shrink:1}.inbox__filters .select-wrap{min-width:8.5rem}.inbox__count{font-size:.8rem;color:var(--ink-faint);white-space:nowrap;flex-shrink:0}.inbox__pane-toggle{margin-left:auto;display:inline-flex;align-items:center;gap:0;border:1px solid var(--line-strong);border-radius:var(--r-sm);overflow:hidden;flex-shrink:0}.panetog{background:transparent;border:none;padding:.28rem .65rem;font-size:.74rem;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--ink-soft);cursor:pointer;transition:background .14s ease,color .14s ease;border-right:1px solid var(--line)}.panetog:last-child{border-right:none}.panetog:hover{background:var(--surface-2);color:var(--ink)}.panetog.is-active{background:var(--accent-soft);color:var(--accent)}.inbox__body{flex:1 1 0;min-height:0;display:grid;overflow:hidden}.inbox--right .inbox__body{grid-template-columns:minmax(280px,360px) 1fr;grid-template-rows:1fr}.inbox--bottom .inbox__body{grid-template-columns:1fr;grid-template-rows:minmax(220px,42%) 1fr}.maillist{list-style:none;margin:0;padding:0;overflow-y:auto;min-height:0;background:var(--surface-2);border-right:1px solid var(--line)}.inbox--bottom .maillist{border-right:none;border-bottom:1px solid var(--line)}.maillist__empty{padding:2.5rem 1.25rem;text-align:center;color:var(--ink-faint);font-family:var(--font-display);font-style:italic;font-size:1rem}.mailrow{display:block;width:100%;background:transparent;border:none;border-bottom:1px solid var(--line);text-align:left;padding:10px 14px 10px 11px;cursor:pointer;transition:background .12s ease}.mailrow:hover{background:var(--surface-2)}.mailrow.is-active{background:var(--accent-soft);box-shadow:inset 3px 0 0 var(--accent)}.mailrow__top{display:flex;align-items:baseline;justify-content:space-between;gap:.5rem;margin-bottom:2px}.mailrow__from{font-weight:700;font-size:.9rem;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1 1 0;min-width:0}.mailrow__time{font-size:.74rem;color:var(--ink-faint);white-space:nowrap;flex-shrink:0}.mailrow__subject{font-size:.87rem;color:var(--ink);font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-bottom:4px}.mailrow__meta{display:flex;align-items:center;gap:.45rem;font-size:.76rem;color:var(--ink-soft)}.mailrow__owner{font-size:.76rem;color:var(--ink-soft);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:9rem}.mailrow__followup{margin-left:auto;font-size:.72rem;color:var(--ink-faint);white-space:nowrap}.mailrow__dot{display:inline-block;width:8px;height:8px;border-radius:50%;flex-shrink:0}.status-dot--new{background-color:#5b6b7a}.status-dot--triaged{background-color:#3f6b8c}.status-dot--in_progress{background-color:#7a6ba8}.status-dot--PENDING{background-color:#b5743a}.status-dot--resolved{background-color:#7e8a77}.reading{overflow-y:auto;min-height:0;background:var(--surface);padding:1.4rem 1.5rem 2.5rem;display:flex;flex-direction:column}.reading__empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--ink-faint);font-family:var(--font-display);font-style:italic;font-size:1rem}.reading__head{border-bottom:1px solid var(--line);padding-bottom:.9rem;margin-bottom:.6rem}.reading__actions{display:flex;flex-wrap:wrap;gap:.4rem;margin-bottom:.9rem}.reading__action{display:inline-flex;align-items:center;gap:.4rem;font-family:var(--font-body);font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--ink-soft);background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:.4rem .75rem;cursor:pointer;transition:color .14s ease,border-color .14s ease,background .14s ease}.reading__action:hover{color:var(--accent-deep);border-color:var(--accent)}.reading__action[aria-pressed=true]{color:var(--accent-deep);border-color:var(--accent);background:var(--accent-soft)}.reading__action svg{flex:none}.reading__subject{font-family:var(--font-display);font-weight:500;font-size:1.55rem;line-height:1.12;letter-spacing:.004em;color:var(--ink);margin-bottom:.6rem}.reading__actions-sep{width:1px;align-self:stretch;margin:.1rem .3rem;background:var(--line-strong)}.reading__meta{display:flex;flex-wrap:wrap;align-items:center;gap:.55rem;margin:.1rem 0 .5rem}.reading__badge-btn{display:inline-flex;align-items:center;background:none;border:0;padding:0;margin:0;cursor:pointer;border-radius:999px}.reading__badge-btn:hover{opacity:.78}.reading__badge-btn:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.reading__owner{font-size:.85rem;color:var(--ink-soft);font-family:var(--font-display);font-style:italic}.reading__owner:hover{color:var(--accent-deep);opacity:1}.reading__meta-select{max-width:16rem}.reading__contact{color:var(--ink-soft);font-size:.86rem;margin:.1rem 0 0}.note-card{list-style:none;background:var(--surface-2);border:1px dashed var(--line-strong);border-left:3px solid var(--ink-faint);border-radius:var(--r-sm);padding:.65rem .85rem;margin:.15rem 0}.note-card__head{display:flex;align-items:baseline;gap:.5rem;flex-wrap:wrap;margin-bottom:.3rem}.note-card__tag{font-size:.6rem;text-transform:uppercase;letter-spacing:.07em;font-weight:700;color:#fff;background:var(--ink-faint);padding:.12rem .45rem;border-radius:999px}.note-card__author{font-weight:600;font-size:.82rem;color:var(--ink)}.note-card__date{margin-left:auto;font-size:.72rem;color:var(--ink-faint)}.note-card__text{font-size:.88rem;line-height:1.5;color:var(--ink-soft)}.note-card__text p{margin:0 0 .4rem}.note-card__text p:last-child{margin-bottom:0}.compose-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:grid;place-items:center;z-index:1000;padding:1rem}.compose{background:var(--surface);width:min(640px,92vw);max-height:90vh;border-radius:var(--r-lg);box-shadow:var(--shadow-lg);display:flex;flex-direction:column;overflow:hidden}.compose--wide{width:min(760px,94vw)}.compose--wide .compose__fields{padding-bottom:0}.compose .logcase__actions{position:sticky;bottom:0;margin-top:.6rem;padding:.75rem 0 .85rem;background:var(--surface);border-top:1px solid var(--line)}.compose__head{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:1rem 1.25rem .9rem;border-bottom:1px solid var(--line);flex-shrink:0}.compose__title{font-family:var(--font-display);font-weight:500;font-size:1.3rem;color:var(--ink);margin:0}.compose__close{background:none;border:none;font-size:1.35rem;line-height:1;color:var(--ink-soft);padding:.1rem .3rem;border-radius:var(--r-sm);transition:color .14s ease,background .14s ease}.compose__close:hover{color:var(--ink);background:var(--surface-2)}.compose__fields{padding:.85rem 1.25rem .75rem;display:flex;flex-direction:column;gap:.55rem;overflow-y:auto;flex:1 1 auto;min-height:0}.compose__row{display:grid;grid-template-columns:64px 1fr;align-items:center;gap:.5rem .75rem}.compose__label{font-size:.74rem;font-weight:600;text-transform:uppercase;letter-spacing:.1em;color:var(--ink-soft);text-align:right}.compose__row .field__input{width:100%}.compose__body{width:100%;min-height:200px;resize:vertical;margin-top:.4rem}.compose__error{color:#b3261e;font-size:.84rem;padding:0 1.25rem .5rem;flex-shrink:0}.compose__actions{display:flex;align-items:center;justify-content:flex-end;gap:.65rem;padding:.75rem 1.25rem;border-top:1px solid var(--line);flex-shrink:0}@media(max-width:720px){.inbox{margin:-1.8rem -1.2rem -4rem}.inbox--right .inbox__body{grid-template-columns:1fr;grid-template-rows:minmax(200px,40%) 1fr}.inbox--right .maillist{border-right:none;border-bottom:1px solid var(--line)}.inbox__toolbar{gap:.5rem}.inbox__title{font-size:1.1rem}.compose__row{grid-template-columns:54px 1fr}}.usermenu{position:relative}.usermenu__trigger{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:0;padding:.3rem .4rem;border-radius:var(--r-sm);cursor:pointer;color:inherit;transition:background .12s ease}.usermenu__trigger:hover,.usermenu__trigger[aria-expanded=true]{background:#ffffff1f}.usermenu__chevron{color:#ffffffb8;transition:transform .14s ease}.usermenu__chevron.is-open{transform:rotate(180deg)}.usermenu__menu{position:absolute;top:calc(100% + .5rem);right:0;min-width:12rem;padding:.35rem;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-lg);z-index:50;display:flex;flex-direction:column;gap:.1rem}.usermenu__item{display:block;width:100%;text-align:left;-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:0;cursor:pointer;padding:.5rem .7rem;border-radius:var(--r-sm);font-family:var(--font-body);font-size:.92rem;color:var(--ink);text-decoration:none;transition:background .11s ease,color .11s ease}.usermenu__item:hover{background:var(--surface-2)}.usermenu__item.is-active{background:var(--accent-soft);color:var(--accent-deep)}.usermenu__sep{height:1px;background:var(--line);margin:.3rem .2rem}.case-section{border-top:1px solid var(--line, #eee);margin-top:.6rem}.case-section:first-of-type{border-top:none;margin-top:0;margin-bottom:1.5rem}.case-section>summary{cursor:pointer;padding:.55rem 0;font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-soft);list-style:none}.case-section>summary::-webkit-details-marker{display:none}.case-section>summary:before{content:"▸ "}.case-section[open]>summary:before{content:"▾ "}.letter__attachments,.composer__attachments{display:flex;flex-wrap:wrap;gap:.5rem;margin-top:.5rem;list-style:none;padding:0}.attachment-chip{display:inline-flex;align-items:center;gap:.4rem;padding:.2rem .6rem;border:1px solid var(--line-strong, #d2d0ce);border-radius:999px;background:var(--surface, #fff);cursor:pointer;font-size:.85rem;font-family:var(--font-body);color:var(--ink);text-decoration:none}.attachment-chip:hover{background:var(--accent-soft, #deecf9);border-color:var(--accent, #0078d4)}.attachment-chip__size{opacity:.6}.case-details{display:flex;flex-direction:column;gap:.6rem;padding-bottom:.6rem}